Privacy Policy

1. Introduction

Orozco Insurance Agency ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orozcoinsurance.com ("Site"), call our office, or use any of our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

• Name (first and last)
• Phone number
• Email address
• Mailing address
• Insurance-related information (vehicle details, property information, coverage needs)
• Any other information you voluntarily provide through forms, phone calls, or emails

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent on our Site
• Referring website

Phone and SMS Data:

• Phone number when you call or text our business number
• Call recordings and transcripts (with disclosure at beginning of call)
• SMS message content and opt-in/opt-out status

3. How We Use Your Information

We use the information we collect to:

• Provide insurance quotes and services you request
• Contact you about your insurance needs, quotes, and policies
• Send appointment reminders and confirmations
• Send policy renewal reminders and updates
• Send SMS messages you have consented to receive
• Improve our website and services
• Comply with legal and regulatory requirements
• Communicate important information about your coverage

4. SMS/Text Messaging Privacy

When you opt in to receive text messages from Orozco Insurance Agency:

• Your phone number is stored securely in our customer relationship management (CRM) system and is used solely for the purpose of sending you the text messages you have consented to receive.
• We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
• We do not use your phone number or SMS consent for any purpose other than the messaging program you opted into.
• Message content is limited to insurance-related communications including quotes, policy updates, appointment reminders, renewal notifications, and general service information.
• Opt-out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation and no further messages.
• Help: Reply HELP to any message for assistance, or contact us at (831) 273-5505.
• Message frequency: Message frequency varies. You may receive up to 10 messages per month.
• Message and data rates may apply. Check with your mobile carrier for details.

5. AI-Powered Services

Our office uses AI-powered technology for phone call assistance and appointment scheduling. When you interact with our AI assistant:

• You will be informed at the beginning of the call that you are speaking with an AI assistant.
• Call information may be recorded and transcribed for quality assurance and training purposes.
• Information you provide during the call (name, phone number, email, insurance needs) is stored in our CRM system.
• You may request to speak with a human agent at any time during the call.

6. Information Sharing

We may share your personal information with:

• Insurance Carriers: To obtain quotes and process policy applications on your behalf.
• Service Providers: Third-party companies that help us operate our business (CRM, scheduling, communication platforms). These providers are contractually bound to protect your information.
• Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under California law (CCPA/CPRA), you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at (831) 273-5505 or ivan@orozcoinsurance.com.

9. Cookies

Our Site may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: